99xx Responsible Gaming — Your Safety Is Our Priority
Keep the joy of entertainment safe. At 99xx we make sure every player is playing consciously, within their limits, and entirely of their own free will — because responsible gaming is the best kind of gaming.
What Responsible Gaming Is and Why It Matters
Playing on an online casino and betting platform should be an entertaining experience — a hobby, not a livelihood. 99xx believes that responsible gaming is not just a rule, it is a culture. We encourage every one of our players to stay aware of their choices and limits.
Many people in Bangladesh come to our platform to enjoy entertainment, excitement, and the thrill of cricket matches. We want that experience to always remain enjoyable. But if any player feels that gaming is affecting their life, they should take action right away.
The core principle of responsible gaming is — set your own budget, stick to time limits, and play for entertainment, not in hopes of making money. 99xx provides a number of tools and features to help you with this goal.
Our Protection Tools
We provide these effective tools at 99xx to make responsible gaming straightforward.
Deposit Limit
Set a maximum limit on your daily, weekly, or monthly deposits. Once a limit is set it takes effect immediately, and a cooling-off period applies before it can be increased.
Time-Out Feature
Want to take a break? Temporarily suspend your account for anywhere from 24 hours to 30 days. During this period no betting or deposits will be possible, and the break cannot be ended early without prior notice.
Self-Exclusion
If you feel you need a long-term break from gaming, activate self-exclusion. We offer the option to close your account completely for anywhere from 3 months to 5 years. Do not attempt to open a new account during this period.
Loss Limit
Decide in advance the maximum amount you are willing to lose within a set period. Once the loss limit is reached, no more betting will be possible in that session — keeping the risk of financial loss under control.
24/7 Support
For any issue, our Bengali live chat support is available 24 hours a day, 7 days a week. Contact us for any question or assistance related to responsible gaming.
Age Verification and Child Protection
99xx strictly enforces a 21+ age requirement. No minor is permitted to open an account or play. Parents can use parental control software on family devices.
Do a Self-Assessment of Your Gaming
Answer the questions below honestly. If the answer to more than one of them is "yes", you should use the responsible gaming tools or get in touch with us.
- Are you spending more than your budget and feeling regret afterwards?
- Are you betting again to try to recover money you have lost?
- Are you spending time on gaming that should be for family or work?
- Are you finding it difficult to stop or cut back on gaming?
- Are you taking on debt or dipping into savings to fund your betting?
- Are you experiencing stress or anxiety because of gaming?
Get Help Now
If the answers to the questions above are worrying you, do not wait — contact us now. Our team will help you without any judgment.
24/7 direct support in Bengali
[email protected]
Your information is kept completely private
Connected in moments via live chat
How to Use the Tools
The responsible gaming tools at 99xx can be activated directly from your account settings. Full details for each tool are given below.
Deposit and Loss Limit Setup
Log in, go to Account Settings, and find the "Responsible Gaming" section. Set daily, weekly, and monthly deposit limits separately. Keep the minimum deposit of ৳300 in mind and set a budget within your means. Reducing a limit takes effect immediately; increasing one requires a 72-hour waiting period.
Activate Time-Out
If you need a temporary break, choose the "Time-Out" option. Take a break of 24 hours, 7 days, 14 days, or 30 days. During this time you will not be able to log in to your account. Once the time-out ends, your account is reactivated automatically.
Self-Exclusion Process
Apply for self-exclusion for a long-term break. Your account can be closed completely for 3 months, 6 months, 1 year, or up to 5 years. No promotional emails or notifications will be sent during the self-exclusion period. The request is irreversible and cannot be undone before the set period ends.
Review Activity History
You can view your betting history, win and loss records, and deposit and withdrawal details at any time. Reviewing this information helps you understand which direction your gaming habits are heading. If you have any concerns, get help from our support team.
Core Principles of Responsible Gaming
Responsible gaming at 99xx is an ongoing commitment. We do not stop at just providing tools — our support team carefully evaluates each player's situation.
Play for entertainment: Casino games and betting are a form of entertainment. They should never be thought of as a source of income. Before every bet, keep in mind — there is a chance this money could be lost.
Plan your budget: Decide how much you will spend before you start playing. Never use money meant for household expenses, debt repayment, or emergency savings for betting. Stop when your budget runs out.
Manage your time: Play in a way that keeps a balance with family, work, and social life. Set aside a specific time for gaming and do not go beyond that limit. Taking breaks during long sessions is good for your mental health.
Control your emotions: Do not bet when you are angry, frustrated, or under stress. In that state your decision-making ability is weakened and the risk of losses increases. Take a break if needed, go for a walk, or talk to someone close to you.
21+ Age Confirmation
99xx provides services only to individuals who are 21 years of age or older. Providing an accurate date of birth at account registration is mandatory. We reserve the right to carry out identity verification (KYC) at any time.
If we suspect that a minor is using a family member's account, we will immediately suspend that account and contact the account holder's guardian.
Parents are advised to use parental control software to limit children's access on personal devices, and to keep passwords and login credentials private.
This platform is for individuals aged 21 and above only. Access by minors is strictly prohibited.
Responsible Gaming FAQ
Here are answers to the questions we most often receive about responsible gaming.
Enjoy Responsibly
Play responsibly at 99xx and enjoy the thrill of cricket betting, slots, or casino games. Whatever comes up, we are here for you — because your safety is our greatest win.
Learn More and Play
Explore the world of entertainment — always within the bounds of responsibility. Pick your favourite game from our various sections.