99xx Privacy Policy
Your personal information is of the highest importance to us. This policy explains in detail how we collect, use, and keep your data secure.
Introduction and Overview
99xx is a safe and transparent online entertainment platform for users in Bangladesh. We believe you should have full control over your personal information. That is why our privacy policy is written in simple, clear, and easy-to-understand language.
This Policy applies when you visit our website, create an account, play games, manage payments, or contact our customer support team. This document explains in detail what types of information we collect, how that information is processed, and to what extent it is shared with third parties.
Our platform is for people aged 21 and above only. We do not knowingly collect personal information from minors. If we become aware that information from a minor has been collected, we will delete it immediately.
Information We Collect
We collect two types of information from various sources — information you provide to us directly, and information collected automatically through your use of the platform.
Information You Provide Directly
Information you provide yourself during account registration and management:
- Full name and date of birth
- Email address
- Mobile number
- Residential address
- Identity verification documents (as part of the KYC process)
- Payment information (bKash, Nagad, Rocket, Upay account numbers)
- Messages and complaints sent to customer support
Automatically Collected Information
Information that is automatically logged while you use our platform:
- IP address and device type
- Browser type and version
- Operating system
- Time and date of access to the website
- Pages visited
- Gaming activity and betting history
- Cookie and session data
Purpose of Data Use
We use the information we collect only for specific and lawful purposes. Those purposes are set out in detail below:
Account Management
The information you provide is essential for creating, verifying, and continuously managing your account. Without it, we would not be able to confirm your identity or deliver our services safely.
Payment Processing
Relevant financial information is used to process deposits and withdrawals through our payment methods — bKash, Nagad, Rocket, and Upay. The security of every transaction is our top priority.
Fraud Prevention
Log data and activity patterns are analysed to keep the platform free from fraudulent activity and to protect all users. This safeguards the interests of honest players.
Customer Support
Our 24/7 Bengali support team uses your information to provide fast and effective resolution of any complaints, issues, or questions you may have. This helps us deliver a noticeably better quality of service.
Service Improvement
Analytical data is used to continuously improve the platform experience, add new features, and customise services according to user needs.
Legal Compliance
Information is retained and processed as necessary to comply with applicable laws, regulations, and guidance from regulatory bodies. Ensuring responsible gaming is also part of this purpose.
Cookies and Tracking Technologies
Essential Cookies
These cookies are necessary for the basic functioning of the website. They are used to maintain login sessions, ensure security, and complete payment processes. These cookies cannot be disabled.
Analytical Cookies
These cookies are used to understand which pages of the platform receive more visits and how users navigate the website. The data collected in this way is not personally identifiable and is used only for overall improvement.
Cookie Controls
You can delete or disable non-essential cookies at any time through your browser settings. Please note, however, that disabling certain cookies may cause some features of the platform to stop working correctly. Contact our support team for more information.
Sharing Information with Third Parties
99xx never sells your personal information for commercial purposes. However, in specific circumstances we may share information with our trusted partners or authorities:
Service Providers
Payment gateways (bKash, Nagad, Rocket, Upay), game software providers, and technology support providers may receive limited information under strict confidentiality agreements — solely for the purpose of delivering their own services.
Legal Requirements
We may be required to disclose information in response to a court order, a lawful request from a government authority, or a requirement under applicable law. In such cases, we will seek legal advice and make every effort to protect your privacy to the extent possible.
Emergency Protection
Information may be shared where necessary to prevent serious harm to a user or a third party, to prevent fraud or money laundering, or to ensure the security of the platform.
With Your Consent
For any purpose beyond those listed above, we will obtain your clear consent before sharing your information with a third party. If you do not give consent, your information will not be shared.
Data Protection Methods
We use internationally recognised security technologies and practices to keep your information safe. The key pillars of our security framework are listed below:
- SSL Encryption: Our entire website is protected by SSL/TLS encryption. All communication between your browser and our servers is encrypted.
- Password Hashing: Your password is never stored in plain text. We use industry-standard cryptographic hashing algorithms.
- Data Storage Security: Personal information is stored on secure servers accessible only to authorised personnel.
- Regular Security Audits: Our systems undergo regular security reviews. Any vulnerabilities are identified and resolved promptly.
- Staff Training: All our staff receive regular training on privacy protection and work under strict confidentiality agreements.
- Real-Time Monitoring: Our systems are monitored 24/7 to detect suspicious activity. Any unusual patterns are investigated immediately.
Data Retention Period
Active Accounts
While your account remains active, we retain your personal information, transaction history, and gaming activity records. This information is needed to provide your services, resolve issues, and ensure security.
After Account Closure
Even after an account is closed, certain information is retained for a defined period due to legal obligations. Financial transaction records in particular are kept for the duration required under the relevant regulations.
Data Deletion Requests
You may request the deletion of information that falls outside our legal obligations at any time. After receiving your request, we will process it within a reasonable timeframe and notify you. To make a request, email [email protected].
Your Rights
As a 99xx user, you have the following rights regarding your personal information. To exercise these rights, please contact our support team.
Right to Access
You have the right to know what information we hold about you. Upon request, we will provide you with a copy of all stored information relating to you.
Right to Rectification
If any information we hold about you is incorrect or incomplete, you have the right to have it corrected. This request can be made through your account settings or via support.
Right to Erasure
You have the right to request the deletion of your personal information that falls outside our legal obligations. This request can be made when closing your account.
Right to Object to Processing
In certain circumstances you have the right to object to the processing of your information, particularly where it is used for marketing or analytical purposes.
Right to Data Portability
You have the right to receive your personal information in a machine-readable format. This makes it easier to transfer your data to another platform.
Right to Withdraw Consent
You have the right to withdraw your consent at any time for information being processed on the basis of that consent. However, any processing completed before the withdrawal remains valid.
Protection of Minors
Policy for Those Under 21
The 99xx platform is intended only for individuals aged 21 and above. We do not knowingly collect personal information from minors and do not permit them to use our services.
We follow an age verification process at the time of account registration. If we have reason to believe that any information we have collected belongs to a minor, we will delete it immediately and close the associated account.
If you believe that a minor you know is using this platform or that we hold their information, please contact us at [email protected]. We treat this matter with the utmost seriousness.
Changes to the Policy
Updates & Changes
We may update this privacy policy from time to time. The policy may be revised due to technological changes, legal requirements, or changes to our services.
For significant changes, we will notify you via your registered email or through a notification when you log in to the platform. Continued use of the platform after the changes will be considered as your acceptance of the new policy.
The "Last Updated" date at the top of this page always indicates the most recent version of the policy. We will endeavour to provide a summary of significant differences from the previous version.
Contact Us on Privacy
If you have any questions about this privacy policy, wish to exercise your rights, or want to raise a concern, please get in touch with us. Our dedicated team will process your request promptly.